When you use Heykynd, you are trusting us with intimate personal data. We are committed to keeping that trust, which is why our policy as a company is to take steps to ensure that individual user's data and privacy rights are protected and to provide transparency about our data practices.
1.0 Your information collection
1.1 We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:
Name, phone number, birth date, e-mail address, password and other profile data that may have chosen to provide on the App.
Any customisations that you may have made in the App, including, but not limited to, any notes, symptoms, or moods
Health and Well-being
When you sign up to use the Services, you may choose to provide Personal Data about your health and well-being such as:
Menstrual cycle dates;
Various symptoms related to your menstrual cycle and health;
Other information about your health (including sexual activities), physical and mental well-being, and related activities, including personal life.
1.2 When using Our Website, Our server will collect the following information such as:
Your IP address
The website from which you were referred to our website (e.g. if you followed a link)
The webpages you are visiting on our website
The browser you are using and its display settings
Your operating system
The date and duration of your visit
1.3 On receiving personal information about Our Users, You no longer remain anonymous to Us. We may use this information to do internal research on our Users’ demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to Us.
On Our Website, You can browse without telling Us who You are or revealing any personal information about Yourself. We may automatically track certain information about You based on Your behaviour on Our Website. This information may include the URL that You just came from (whether this URL is on our Platforms or not), which URL You next go to (whether this URL is on our Platforms or not), Your browser information, and Your IP address.
2.0 Automatic collection of your data
When You use Our services, We may collect information about You, with Your permission, in the following general categories:
2.1 Location Information: When You use the Platforms through the telecommunication device, we collect Your location data. If You permit the Platforms to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.
2.2 Device Information: We may collect information about Your mobile device, including, for example, the hardware model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
2.3 We may connect to third-party services, such as Apple HealthKit and Google Fit, to enable us to import Personal Data about your health and activities into the App based on your permission. This imported data may include sports activities, weight, calories burned, heart rate, number of steps/distance traveled, and other data about your health. We will process this data in order to provide you with the App functionality described below. When you choose to have this data imported you are subject to the Google Fit and Apple HealthKit privacy policies and practices.
3.0 Use of Personal Information
3.1 The information collected by Us through our Platforms maybe used inter alia for the following purposes:
To provide Our services to You;
Internal record keeping;
To improve Our products and services.
3.2 We may periodically send promotional e-mails or messages on the App about special offers or other information which We think You may find interesting;
3.3 From time to time, We may use the information to customise the Website or App according to Your interests.
3.4 We may use personal information to resolve disputes that may arise with the use of Our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce Our terms and conditions.
3.5 We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Platforms. Your IP address is also used to help identify You and to gather broad demographic information.
Password security & carrier charges
If You download the Application, You may be required to choose a password, passcode, and nick name. You are responsible for maintaining the confidentiality of Your password, passcode and account information, and are fully responsible for all activities that occur under Your password, passcode or account. If there is any compromise on Your password and/or Your passcode You can change Your password and or passcode using the ‘forgot password’ and/or ‘forgot passcode’ functionality.
Please note that your carrier’s normal rates and fees, such as text messaging and data charges, will still apply if you are using the App on a mobile device.
4.0 Sharing of Personal Information
4.1 We share Your information with payment service providers and regulatory authorities in the event of any request from such authorities.
4.4 We do not disclose personal information about identifiable individuals to advertisers.
4.5 We may share Your information with our sponsors, and/or business partners. Your Information could be shared so that you may receive newsletters, offers, information about new services, and other information, if applicable. The information collected from You and other users may be analysed in different manners.
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised person has access to it. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.
6.1 We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please contact firstname.lastname@example.org
6.2 If You choose to unsubscribe from the Application or delete any or all of your information, you may send an e-mail to email@example.com. Please note, We may still retain some information and record of transactions as required by any law, contract or policy applicable to Us.
For account deletion please follow the steps below :
Log in to your account and navigate to the main menu via the hamburger icon.
Select the option to delete your account.
Review and confirm your deletion request.
Wait for confirmation that your request has been processed.
If you have any questions or concerns about the deletion process or how we handle your personal information, please do not hesitate to contact us at firstname.lastname@example.org
In case of any grievance arising from the use of the App, please contact the support, the details of which are set forth below: