When you use kynd, you are trusting us with intimate personal data. We are committed to keeping that trust, which is why our policy as a company is to take steps to ensure that individual user's data and privacy rights are protected and to provide transparency about our data practices. 

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The purpose of our Privacy Policy is to explain what data we collect, how it is used and shared, and how you can control it.

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By reviewing our website www.heykynd.com (“Website”) or by using our services through the mobile application kynd (“App”), (collectively “Platforms”), you agree to be bound by the terms of this Privacy Policy.

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By visiting our Platforms and/or by providing Your information, You consent to the collection and use of the information You disclose on our Platforms in accordance with this Privacy Policy, including but not limited to, your consent for sharing your information as per this Privacy Policy. You acknowledge and agree that even if You are not a registered User with Us, We may collect information about You, if a registered User has provided Us with Your information to facilitate services.

 

If we decide to change our Privacy Policy, We will post those changes on this page so that You are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If You do not agree for the forgoing, please do not continue to use or access our Platforms.

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For the purpose of this Privacy Policy, the term “Us”, “We”, “heykynd” or the “Company” refers to Femverse Healthcare Solutions Private Limited. The term “You” or “User” refers to the end user.

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1.0 Your information collection

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1.1      We collect certain information about You to help us serve You better. The information collected by Us is of the following nature:

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• Name, phone number, birth date, e-mail address, password and other profile data that may have chosen to provide on the App.

• Any customisations that you may have made in the App, including, but not limited to, any notes, symptoms, or moods

• Health and Well-being

• When you sign up to use the Services, you may choose to provide Personal Data about your health and well-being such as:

• Weight;

• Body temperature;

• Menstrual cycle dates;

• Various symptoms related to your menstrual cycle and health;

• Other information about your health (including sexual activities), physical and mental well-being, and related activities, including personal life.

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1.2      When using Our Website, Our server will collect the following information such as:

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• Your IP address

• The website from which you were referred to our website (e.g. if you followed a link)

• The webpages you are visiting on our website

• The browser you are using and its display settings

• Your operating system

• The date and duration of your visit

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For Practitioners or health Providers/Experts

 

We would collect your Name, Education, Specialisation, address of practicing hospitals/clinics, Contact information, achievements,) Location, etc.

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HOW WE COLLECT PERSONAL INFORMATION

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The methods by which We collect Your Personal Information include but are not limited to the following:

When You register on Our Website or Application,

When You provide Your Personal Information to Us,

During the course of Services provided to You by Us,

When You use the features on Our Website or Application,

Through Your device, once You have granted permissions to Our Application (discussed below),

Through HSP pursuant to consultation on the Website or the Application,

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1.3      On receiving personal information about Our Users, You no longer remain anonymous to Us. We may use this information to do internal research on our Users’ demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. We indicate fields that are mandatorily required to be filled and fields that are optional. The Users may decide whether or not to provide such information to Us.

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  On Our Website, You can browse without telling Us who You are or revealing any personal information about Yourself. We may automatically track certain information about You based on Your behaviour on Our Website. This information may include the URL that You just came from (whether this URL is on our Platforms or not), which URL You next go to (whether this URL is on our Platforms or not), Your browser information, and Your IP address.

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Cookies

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  On Our Website, We use data collection devices such as “cookies” on certain pages to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist Us in providing Our services. We offer certain features that are only available through the use of a “cookie”. You are always free to decline our cookies if Your browser permits, although in that case You may not be able to use certain features on the Platforms. Additionally, You may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

 

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2.0     Automatic collection of your data

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When You use Our services, We may collect information about You, with Your permission, in the following general categories:

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2.1      Location Information: When You use the Platforms through the telecommunication device, we collect Your location data. If You permit the Platforms to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.

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2.2      Device Information: We may collect information about Your mobile device, including, for example, the hardware model, operating system and version, software and file names, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

 

2.3      We may connect to third-party services, such as Apple HealthKit and Google Fit, to enable us to import Personal Data about your health and activities into the App based on your permission. This imported data may include sports activities, weight, calories burned, heart rate, number of steps/distance traveled, and other data about your health. We will process this data in order to provide you with the App functionality described below.  When you choose to have this data imported you are subject to the Google Fit and Apple HealthKit privacy policies and practices. 

 

 

3.0     Use of Personal Information

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3.1      The information collected by Us through our Platforms maybe used inter alia for the following purposes:

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• To provide Our services to You;

• Internal record keeping;

• To improve Our products and services.

 

3.2      We may periodically send promotional e-mails or messages on the App about special offers or other information which We think You may find interesting;

 

3.3      From time to time, We may use the information to customise the Website or App according to Your interests.

 

3.4      We may use personal information to resolve disputes that may arise with the use of Our Services, help promote a safe service to all the Users of the Platforms, measure consumer interest in our services, customize your experience, detect and protect Us against error, fraud and other criminal activity, enforce Our terms and conditions.

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3.5      We identify and use Your IP address to help diagnose problems with Our server, and to administer Our Platforms. Your IP address is also used to help identify You and to gather broad demographic information.

 

 

Password security & carrier charges

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      If You download the Application, You may be required to choose a password, passcode, and nick name. You are responsible for maintaining the confidentiality of Your password, passcode and account information, and are fully responsible for all activities that occur under Your password, passcode or account. If there is any compromise on Your password and/or Your passcode You can change Your password and or passcode using the ‘forgot password’ and/or ‘forgot passcode’ functionality.

Please note that your carrier’s normal rates and fees, such as text messaging and data charges, will still apply if you are using the App on a mobile device.

 

 

4.0      Sharing of Personal Information

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4.1      We share Your information with payment service providers and regulatory authorities in the event of any request from such authorities.

 

4.2      We may disclose Your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our Users or the general public.

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4.3      We and Our affiliates will share/sell some or all of the collected information with another business entity should We (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to all the information collected.

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4.4      We do not disclose personal information about identifiable individuals to advertisers.

 

4.5      We may share Your information with our sponsors, and/or business partners. Your Information could be shared so that you may receive newsletters, offers, information about new services, and other information, if applicable. The information collected from You and other users may be analysed in different manners.

 

5.0      Protection

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     All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorised person has access to it. Once Your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

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6.0      Choice/Opt-Out

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6.1      We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You want to remove your contact information from all lists and newsletters, please contact info@heykynd.com

 

6.2      If You choose to unsubscribe from the Application or delete any or all of your information, you may send an e-mail to info@heykynd.com. Please note, We may still retain some information and record of transactions as required by any law, contract or policy applicable to Us.

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For account deletion please follow the steps below :

• Log in to your account and navigate to the main menu via the hamburger icon.

• Select the option to delete your account.

• Review and confirm your deletion request.

• Wait for confirmation that your request has been processed.

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If you have any questions or concerns about the deletion process or how we handle your personal information, please do not hesitate to contact us at info@heykynd.com

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Grievance/Feedback

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In case of any grievance arising from the use of the App, please contact the support, the details of which are set forth below:

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Contact: info@heykynd.com